Frequently Asked Questions
Everything you need to know about your strength and conditioning gear.
How long will it take for my order to ship?
Standard in-stock items typically ship within 1-2 business days. Custom-built equipment, such as power racks and specialized benches, may have a lead time of 4-8 weeks depending on the production schedule.
Do you offer international shipping for heavy equipment?
Yes, we ship worldwide. For large freight items like racks and platforms, please contact our customer service team for a custom shipping quote to ensure the most accurate rates and delivery timelines.
What is your return policy for apparel and accessories?
We accept returns on unworn apparel and unused accessories within 30 days of purchase. Items must be in their original packaging with tags attached. Please note that custom equipment orders are final sale.
Are your powerlifting bars and plates calibrated?
We offer a variety of bars and plates. Our competition-grade equipment is manufactured to meet strict weight tolerances suitable for competitive powerlifting, while our standard training gear is built for extreme durability in garage and commercial gyms.
How can I track my freight delivery?
Once your equipment ships via freight, you will receive a tracking number and the name of the carrier. The carrier will typically call you 24 hours in advance to schedule a delivery window for your curbside drop-off.
Do you offer military or first responder discounts?
Yes, EliteFTS is proud to support those who serve. Please reach out to our support team with valid identification to receive a unique discount code for your order.